Customer Service
Warranty Goodwill claim
Declaration of delivery
Committed to supporting you
Please do not hesitate to contact us for any enquiries regarding your Strautmann machines.
+49 (0)5424-/802-29
Having the following information at hand, we will be able to help you as quickly and efficiently as possible at any time:
- Machine number
- Brief description of problem
- Contact (name, company, customer number if applicable)
- Phone number
- E-mail address if available
Our service partners will be there at your site. Whether start-up or training - please do not hesitate to contact us.
In case of emergency, you can contact us even outside our business hours:
Strautmann Emergency-Hotline (customer service)
Phone: +49 (0)5424 / 802-192
Weekdays from 04:45 p.m. to 10:00 p.m.
Saturday and Sunday from 08:00 a.m. to 10:00 p.m.
Public holidays from 08:00 a.m. to 10:00 p.m.
Service- and sales training
Online Training
To guarantee the health of everyone and a safe procedure of the service- and sales training, our courses are currently taking place online. We ask you to read our training flyer for the exact requirements.
Download Taining Offer
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Mr. Werries
Dirk WerriesHead of After Sales Service
Tel.: +49 (0) 5424 / 802 - 220
Mail: service@strautmann.com
Mr. Schobbe
Heinz Hermann SchobbeTechnical Support
Tel.: +49 (0) 5424 / 802 - 220
Mail: service@strautmann.com
Mr. Laumann
Alexander LaumannTechnical Support
Tel.: +49 (0) 5424 / 802 - 220
Mail: service@strautmann.com
Mr. Kleine-Niesse
Ingo Kleine-NiesseTechnical Support
Tel.: +49 (0) 5424 / 802 - 220
Mail: service@strautmann.com
Mr. Schürmann
Benjamin SchürmannTechnical Coach and Support
Tel.: +49 (0) 5424 / 802 - 220
Mail: service@strautmann.com