Customer Service


Committed to supporting you

Please do not hesitate to contact us for any enquiries regarding your Strautmann machines.

+49 (0)5424-/802-220


Having the following information at hand, we will be able to help you as quickly and efficiently as possible at any time:

  • Machine number
  • Brief description of problem
  • Contact (name, company, customer number if applicable)
  • Phone number
  • E-mail address if available

Our service partners will be there at your site. Whether start-up or training - please do not hesitate to contact us.


In case of emergency, you can contact us even outside our business hours:


Strautmann Emergency-Hotline (customer service)

Phone: +49 (0)5424 / 802-192

Mon - Thu from 04:45 p.m. to 10:00 p.m.

Friday from 03:45 p.m. to 10:00 p.m.

Saturday and Sunday from 08:00 a.m. to 10:00 p.m.

Public holidays from 08:00 a.m. to 10:00 p.m.



Service- and sales training

in our training centre



To guarantee the health of everyone and a safe procedure of the service- and sales training, we ask you to read our training flyer for the exact measures and rules.



Download Flyer