Customer Service


Committed to supporting you

Please do not hesitate to contact us for any enquiries regarding your Strautmann machines.

+49 (0)5424-/802-220


Having the following information at hand, we will be able to help you as quickly and efficiently as possible at any time:

  • Machine number
  • Brief description of problem
  • Contact (name, company, customer number if applicable)
  • Phone number
  • E-mail address if available

Our service partners will be there at your site. Whether start-up or training - please do not hesitate to contact us.


In case of emergency, you can contact us even outside our business hours:


Strautmann Emergency-Hotline (customer service)

Phone: +49 (0)5424 / 802-192

Mon - Thu from 04:45 p.m. to 10:00 p.m.

Friday from 03:45 p.m. to 10:00 p.m.

Saturday and Sunday from 08:00 a.m. to 10:00 p.m.

Public holidays from 08:00 a.m. to 10:00 p.m.



Service- and sales training

in our training centre



Because of the increasing risk to be infected by the corona virus, all planned customer service Trainings are canceled. This measure is intended to prevent the risk of infection and the entry into force of quarantine measures for Strautmann employees and training participants. It is currently not foreseeable whether the training courses can be catched up and when the dates for catch up are available. We ask for understanding for these drastic measures and will inform you as soon as new information is available.